SERVICE GUARANTEE
At La Strand , we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result we are more than happy to rectify at no extra charge. This is strictly within 14 days of your visit. This does not apply to change of mind as this will be charged.
DEPOSITS
To book a colour appointment with us as a new client you will be required to pay a deposit of $50 for your first visit.
This deposit is used as a gift card and can be purchased over the phone, in store, and online.
This gift card will be applied at the end of your appointment with us.
CONFIRMING APPOINTMENTS, CANCELLING OR RESCHEDULING
Your appointments are reserved for you so we ask that you give us at least 48 hours notice when rescheduling or cancelling an appointment so that we can give enough time to the clients on our waiting list. As a courtesy, we send automatic reminders to text and email 48 hours prior to your appointment. You will receive a notification to confirm your appointment through our Fresha online profile system. This is 100% secure. Failure to give adequate notice when cancelling or rescheduling will result in all future appointments being designated deposit only. Furthermore, we reserve the right to charge 50% cancellation/noshow fee on any appointments cancelled with less than 48 hours notice and can refuse to allow further services for you at our salon.
ARRIVAL TIME
Please arrive on time to your scheduled appointment. If you are running late, please call the salon. Arriving late may result in your allocated time being reduced, or we may not be able to honour your appointment in the time remaining. It is essential that you contact us if you will be running late so that we can try to accommodate you.
PRICING
We pride ourselves on providing an affordable salon experience. We sometimes have a small price increase to reflect the inflation of wages and stock. All Up to date prices are displayed on our website.
PRODUCT EXCHANGE POLICY
We do not provide refunds of any kind, however if a product is faulty then we will exchange it. This does not apply to electricals such as Silver Bullet styling irons -warranty is provided by Silver Bullet themselves.
PRIVACY POLICY
La Strand Pty Ltd fully adheres to the Privacy Act 1988. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
SOCIAL MEDIA POLICY (PRIVACY)
We ask that all guests and clients respect the privacy of our staff members and not contact them on social media. Staff are also required to adhere to this policy.
PERSONAL ITEMS
Personal items are always the responsibility of the client. We do not accept responsibility for any items lost or damaged in the salon. Please remove any relevant jewellery or expensive clothing to avoid staining or damage.
PAYMENT METHODS
Payment options include Cash, Eftpos, Vouchers and afterpay.
Afterpay is a minimum of $100
Eftpos transactions will incur a 1.9% surcharge – this include afterpay through eftpos.
Alcohol service
We serve wine as part of our complimentary beverage menu. Restricted to 1 glass per person, per visit. The wine must be consumed on the premises. No other alcohol may be consumed in salon. You must be 18 to be served alcohol and we may ask for ID.